Name: Quivra Labs Korlátolt Felelősségű Társaság (limited liability company)

Registered seat: 1063 Budapest, Szinyei Merse Pál utca 21., 1st floor, door 5

Company registration number: 01-09-453528

Tax number: 32996542-2-42

Represented by: Árpád Balogh, managing director

Phone number: +3670 977 1391

Electronic mail (e-mail) address: office@quivralabs.com

Website: www.quivralabs.com

Hosting provider: Vercel Inc., 440 N Barranca Avenue #4133, Covina, CA 91723, United States, privacy@vercel.com

App Store: the App Store operated by Apple Inc., and the Google Play store operated by Google LLC, through which the Application can be downloaded and through which the Subscription can be purchased.

Application: the software application named 'Legyen zöld!' for lawn condition analysis, available for download in the Apple App Store and the Google Play store, and also accessible via a web interface (as a web application).

Subscription: a paid service package providing access to specified functions of the Application.

User: any natural person who or which contacts the Provider in any manner through the Application, in particular who downloads the Application, registers, or uses the Service.

Consumer: a natural person acting outside the scope of his or her profession, independent occupation or business activity, pursuant to Section 8:1(1) point 3 of the Civil Code.

Trial Period: the free 14 (i.e. fourteen) day period following Registration, during which the User may use the Services tied to a Subscription free of charge.

Civil Code: Act V of 2013 on the Civil Code.

Registration: the process aimed at creating a user account, as set out in Section 6 of these GTC.

Service: the entirety of the services available by downloading and using the Application, or by using the web-application in the framework of which the User gains access, among others, to real-time lawn condition analysis, artificial intelligence based recommendations, task and calendar management, and weather and irrigation recommendations.

Provider: Quivra Labs Korlátolt Felelősségű Társaság.

Content: any information generated or accessible during the use of the Service, in particular data files, texts, graphics, photographs, images, journal entries and messages.

These GTC govern the rights and obligations of the User who uses the Services through the 'Legyen zöld!' Application and/or the web-application and of the Provider. The GTC apply together with the Provider's privacy policy.

Upon Registration for the Service, the User expressly accepts that he or she is obliged to comply with these GTC, the privacy policy, and all applicable laws and regulations.

If the User does not agree with any provision of these GTC, the User is not entitled to use the Service in any manner, including but not limited to Registration in the Application or the web-application or the use of the functions offered by the Application.

The contract between the Provider and the User is concluded upon finalization of the User's Registration. The contract does not qualify as a contract concluded in writing, it is not filed by the Provider and is therefore not subsequently accessible or retrievable. However, the fact of conclusion of the contract is recorded in the Provider's electronic records.

These GTC are available and viewable at any time on the Application interface and on the Provider's website and may be saved to a durable medium and printed. The rules of amendment are set out in Section 21 of these GTC.

The purpose of the 'Legyen zöld!' Application is to provide its Users with personalized support for lawn care, tailored to one or more lawn areas specified by them. Within the framework of the Service, the User has access to the following main functions:

• real-time condition analysis and warning indicators relating to the given lawn area, based on weather forecasts and professional methodology;
• irrigation, nutrient supply and mowing recommendations, including mowing frequency, cutting height and tracking of the condition (sharpening) of the mower blade, taking soil conditions into account;
• year-round nutrient programs, including the professional nutrient programs (recommended by Mr. Pitch) available on a seasonal basis and the individual program;
• information and suggested solutions regarding possible lawn diseases, as well as the assessment and calculation of spraying conditions;
• information on aeration and renovation;
• estimation of the calories burned during lawn care (e.g. mowing) activity, based on the physical characteristics (body height, body weight) provided by the User;
• task and calendar management, in which lawn care tasks (in particular mowing, blade sharpening, spraying, irrigation, fertilizing, assessment and renovation) can be automatically scheduled and tracked, and in connection with which the User may - according to his or her settings - receive push notifications;
• artificial intelligence based professional advice ('AI Assistant'), as set out in Section 8 of these GTC;
• a knowledge base containing general, non-personalized professional articles and databases on lawn care topics (in particular irrigation, mowing, nutrients, weeds, diseases, new seeding, aeration and renovation, and the most common problems);
• calculators (in particular nutrient, spraying agent, seed, sand, 'Pázsit Pro' and annual water demand calculators) which provide indicative calculations based on the data provided by the User and on a product database;
• links pointing to a third-party online shop, as set out in Section 9 of these GTC.

The User may add and manage several lawn areas. Certain functions of the Service are based on the data provided for the given lawn area, as well as on weather and soil temperature data obtained from external data sources - in particular HungaroMet Nonprofit Zrt. (Meteorological Data Archive) and the Norwegian Meteorological Institute (met.no). These data originate from third parties, for whose accuracy, continuous availability or timeliness the Provider assumes no liability, and the User is obliged to comply with any source attribution or use conditions of the given data source.

The Provider continuously develops the Service, and therefore certain functions and content may change or may be deleted without prior notice. The deletion does not affect the use of the Services already subscribed to and purchased by the User until the end of the billing period.

Use of the Service is subject to Registration. Without Registration, the User is not entitled to use the Service.

The Service is intended solely for the User's own lawn-care use. The User is entitled to use the Services subject to the following restrictions:

• the User is not entitled to license, sell, rent, assign, transfer, distribute, operate or otherwise exploit for any commercial purpose the Service or the content appearing on the Service, in whole or in part;
• the User is not entitled to modify any part of the Service, create derivative works from it, decompile, reverse engineer it, or otherwise gain knowledge of the source code;
• the User is not entitled to access or use the Service for the purpose of creating a similar or competing website, product, application or service;
• the User is not entitled to use the Service by automated means (in particular scripts, robots, data-harvesting programs), to disrupt the operation or security of the Service, or to access it without authorization;
• the User may not upload, store or make available any content that is unlawful, infringes the rights or legitimate interests of others, is misleading, or contains malicious code (a virus);
• no part of the Service may be copied, reproduced, distributed, re-published, downloaded, displayed or transmitted in any form or by any means, except as expressly permitted by these GTC or as enabled by a function of the Service. The copyright and other proprietary notices appearing on the Service or on the content displayed on the Service must be preserved on every copy.

The Provider may, at its discretion, temporarily or permanently suspend or terminate the User's access to the Service if the User breaches any provision of these GTC. The Provider is entitled to remove or suspend the User from the Service with immediate effect, and/or to refuse or cancel any purchase of the User, if:

• the User abuses the Service, or causes harm or disadvantage to the use of the Service or to the Provider;
• the Provider reasonably considers that the User has acted fraudulently in the course of using the Service;
• the User fails to perform the obligations imposed on him or her under these GTC.

In the case of a User qualifying as a Consumer, the Provider exercises its rights under this Section in respect of non-contractual conduct in accordance with the principles of good faith and fair dealing and of proportionality, within the framework of the applicable consumer protection legislation.

To use the Application, the User is obliged to register and create a user account. The Service is available to persons who have reached the age of 18 and have legal capacity.

For Registration, the User must provide his or her name and e-mail address. The User is obliged to provide true and accurate data. After entering the e-mail address and clicking the 'Register' button, the Provider sends a six-digit verification code to the e-mail address provided, which the User must enter on the Application or the web-application interface to finalize the Registration.

The User declares and warrants that all data provided during Registration is true and accurate, and that he or she will maintain the accuracy of such data in the future. The User may delete his or her account at any time using the function available in the Settings menu of the Application or the web-application. Deletion of the account is final and irreversible: upon deletion, all of the User's data and Content may be permanently lost, and access to the Service ceases.

The Provider is entitled to suspend or terminate the User's account in the event that the data provided is untrue, incomplete or unlawful, and otherwise in accordance with the provisions of these GTC.

The User is responsible for keeping his or her account login data confidential, may not disclose it to any unauthorized person, and is responsible for all activity carried out through his or her account. The User is obliged to notify the Provider without delay of any unauthorized use of the account or of any other event affecting the security of the account. The Provider - provided that it has acted with due care - is not liable for any loss or damage resulting from the User's failure to comply with this obligation.

For the operation of the Service, the User must, during the process following Registration, provide the data necessary for the operation of the Service in respect of at least one lawn area. If the User does not provide such data, the Service cannot be used or cannot be used in full.

During this process, the User provides, among others, the following data:

• the location of the lawn area, which the User provides in the form of an address and/or geographic (GPS) coordinates, for the retrieval of weather and soil temperature data and for the personalization of the Service;
• the characteristics of the lawn, in particular the size of the area (m²), the date and method of establishment (seeded lawn or turf roll), the seed mixture and the main grass species, the soil type, the sun exposure, the cultivation method, the mowing method (manual or robotic) and the preferred mowing days, the irrigation method, as well as historical data on previous nutrient application and blade sharpening;
• the physical characteristics (body height, body weight) that the User may optionally provide in the profile, which the Service uses to estimate the calories burned during lawn care activity.

The processing of personal data - including the purposes and legal basis of processing the physical characteristics - is governed by the Provider's privacy notice (see Section 16 of these GTC).

The Application provides artificial intelligence-based analyses, recommendations and further information. The AI Assistant answers on the basis of the data provided by the User (in particular the lawn area data, the logged activities and the uploaded photographs) and the professional knowledge base built by Mr. Pitch and made available to the Provider. The User may put text questions to the AI Assistant and may also upload a photograph. If there is insufficient information in the knowledge base to answer a question, the AI Assistant indicates this and does not give an answer based on guesswork.

For the operation of the AI Assistant, the Provider uses an artificial intelligence service provided by a third party. Requests are transmitted to the artificial intelligence service provider through the Provider's own service account. The Provider is entitled to change the artificial intelligence service provider at any time. The content generated by the AI Assistant and the scope of the transmitted data are also governed by the Provider's privacy notice.

The User acknowledges and accepts that:

• the analyses and recommendations provided by the AI Assistant are merely indicative professional guidance, do not constitute individual advice, and do not replace the User's own judgement or, where necessary, the involvement of an expert;
• artificial intelligence-based content may contain errors or inaccuracies, and real situations may differ from the recommendations; the User is obliged to verify the recommendations at his or her own responsibility before implementing them;
• the Provider does not warrant or guarantee that the use of the Service or of the AI Assistant's recommendations will result in an improvement of the lawn's condition or any specified result;
• the User uses the artificial intelligence based recommendations at his or her own responsibility;
• the Provider excludes its liability for any damage arising from the untruthfulness or inaccuracy of such content or from reliance thereon (save for liability for damage caused by an intentional breach of contract or a breach of contract causing harm to human life, physical integrity or health).

The User undertakes not to use the AI Assistant for any unlawful or misleading purpose or for any purpose contrary to the intended purpose of the Service. The content provided by the AI Assistant is for information purposes only and does not constitute expert, agronomic, plant-protection or health advice; in particular, it does not constitute plant-protection professional advice within the meaning of the applicable legislation. Provider recommends that the User should not make a decision solely on the AI Assistant's recommendation.

The articles available in the Application's knowledge base and the results of the calculators are general, indicative, non-personalized information. The Provider does not warrant their accuracy, completeness or fitness for a particular purpose, and is not liable for decisions based on them by the User.

The calculators partly use a product database originating from third parties (the names and composition of branded products, such as data on nutrients and plant protection products). This product data is indicative and may change at any time; the Provider assumes no liability for its accuracy or up-to-dateness.

All recommendations, dosage values and calculations relating to spraying and to the application of plant protection products, fertilizers and other preparations are indicative only. The User is obligated to fully comply with the instructions for use, dosage, storage and safety set out on the label and safety data sheet of the given product, as well as with the applicable laws on plant protection and on the distribution and use of chemicals. The User uses such products at his or her own responsibility, subject to verification before implementation. The Provider is not liable for any harm to health or any property or environmental damage arising from the application of the recommendations or from the incorrect, improper or unlawful use of the products.

The Application may also contain links pointing to third-party services, in particular links to an online shop. The Provider has no influence over the content, availability, products and services of such third parties. Any legal relationship between the User and the third party (such as the purchase of a product) is governed by the contractual terms and data processing rules of the given third party. Such third parties do not qualify as contributors of the Provider, and therefore the Provider is not liable for any damage caused by such third parties.

The User acknowledges that the Provider may receive remuneration for placing the links pointing to the online shop. The Provider clearly and conspicuously indicates the commercial nature of the links pointing to the online shop also at the place where they appear.

A specified range of the Services and certain functions are available only against payment, within the framework of a Subscription. Following Registration, the User is entitled to a free 14 (i.e. fourteen) day Trial Period, during which he or she may use the Services tied to a Subscription free of charge. Upon expiry of the Trial Period, the Service becomes subject to a fee.

The Subscription may be purchased in the following ways:

(a) in the mobile version of the Application, via an in-app purchase within the given App Store (the Apple App Store or the Google Play store), in which case payment is handled entirely by the operator of the given App Store (Apple Inc. or Google LLC) in accordance with its own terms and payment conditions; or

(b) on the web interface of the web-application, directly from the Provider, in which case payment is handled by the payment service provider engaged by the Provider (name of the payment service provider: Barion Payment Zártkörűen Működő Részvénytársaság). The Provider does not collect, process or store the User's payment (bank card) data.

In the case of a purchase via the App Store (in-app purchase), the terms of the given App Store in effect at the relevant time also apply to withdrawal, cancellation and refunds. In the case of a purchase on the web-application directly from the Provider, the Consumer's right of withdrawal and termination is governed by Section 11 of these GTC, while the ordering process and payment are governed by the Provider's web terms in effect at the relevant time.

The fee for the Subscription, the billing cycle, and the functions and limits associated with each package can be viewed before finalizing the order, on the Application interface and on the website of the Provider. The prices indicated include value added tax. The order becomes binding on the User on the Application's interface serving this purpose, through an action expressly confirming the payment obligation.

The Subscription renews automatically upon expiry of the billing period, in accordance with the fees in effect at the relevant time, unless the User cancels it before the renewal date. Cancellation of the Subscription takes effect at the end of the current billing period and does not affect the User's use of the Services already purchased for that period.

Claims relating to the payment of fees, billing and refunds may be asserted by the User, in the case of an in-app purchase, at the given App Store in accordance with its terms, and, in the case of a purchase made in the web application, directly against the Provider. If a refund is granted, the Provider is entitled to revoke access to the relevant Service. This does not affect the warranty and withdrawal rights to which the Consumer is entitled vis-à-vis the Provider under the applicable law (see Sections 11 and 12 of these GTC).

Provider is entitled to increase the fee for the Subscription. Any fee increase applies from the next billing period. The User is informed of any fee increase in advance via the App Store and/or the Provider. The User is entitled to terminate the Subscription (to cancel its renewal) with effect from the end of the affected billing period; if the User does not do so, the increased fee applies in the next billing period.

The provisions of this Section apply solely to a User qualifying as a Consumer. The contract for the Subscription between the Consumer and the Provider qualifies as a distance contract for the provision of a digital service within the meaning of Government Decree No. 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses ('Government Decree').

As a general rule, pursuant to Section 20 of the Government Decree, the Consumer has the right to withdraw from the contract without giving reasons within 14 (i.e. fourteen) days from the date of conclusion of the contract, or - after performance has commenced - to terminate it.

However, pursuant to Section 29 (1) (m) of the Government Decree, the Consumer is not entitled to the right of withdrawal in respect of a digital service supplied on a non-tangible medium if performance has commenced with the Consumer's express prior consent, the Consumer has, at the same time as giving such consent, declared that he or she acknowledges losing the right of withdrawal once performance has commenced, and the Provider (or the App Store) has sent a confirmation of the commencement of performance.

During the purchase of the Subscription - by ticking the relevant checkbox - the Consumer may expressly consent to the Provider commencing performance of the digital service immediately after the conclusion of the contract and the completion of payment. At the same time as giving such consent, the Consumer declares that he or she acknowledges: if performance of the digital service commences on the basis of his or her express consent, he or she loses the right of withdrawal. If the Consumer does not give the above consent, the Provider provides access to the paid Service following the expiry of the 14 (i.e. fourteen) day withdrawal period calculated from the conclusion of the contract.

In the case of a purchase via the App Store (in-app purchase), withdrawal, cancellation and refunds are governed by the terms of the given App Store (Apple or Google) in effect at the relevant time, and such claims may be asserted against the Provider by the Consumer at the App Store. In the case of a purchase on the web interface of the Application, directly from the Provider, the right of withdrawal and termination may be exercised under this Section, directly against the Provider.

The use of the free Trial Period does not in itself give rise to any payment obligation; the Consumer may cancel the automatic renewal of the Subscription at any time, during and after the Trial Period, in accordance with Section 10 of these GTC.

Notwithstanding the foregoing, if in a particular case the Consumer is entitled to a right of withdrawal/termination, he or she may exercise it using the model declaration set out in Annex 1 to these GTC, or by an unequivocal declaration (the withdrawal function button) to that effect, at the contact details indicated in Section 1; this does not affect the possibility of asserting claims at the App Store.

In the case of a contract concluded on the web interface, the Provider provides an online withdrawal function (withdrawal button) in accordance with Government Decree No. 45/2014 (II. 26.), which is continuously available on the contracting interface in a clearly visible and easily accessible manner throughout the entire withdrawal period. Through this function, the Consumer may submit the withdrawal declaration to the Provider - by providing his or her name, the identifying data of the contract and the electronic contact details required for confirmation - after a confirmation step. The Provider confirms receipt of the withdrawal declaration without undue delay on a durable medium.

In view of consumer contracts for the supply of digital content and the provision of digital services, the Provider is obliged to perform the Service in conformity with the contract, in accordance with the provisions of Government Decree No. 373/2021 (VI. 30.) on the detailed rules of contracts for the supply of digital content and the provision of digital services.

In the event of defective performance, the Consumer may enforce a warranty claim in accordance with the rules of the Civil Code and Government Decree No. 373/2021 (VI. 30.). The Consumer may - at his or her choice - request that the Service be brought into conformity with the contract, or a proportionate reduction of the consideration, or, where the statutory conditions are met, may withdraw from the contract.

With respect to a User not qualifying as a Consumer, the Provider excludes the warranty for defects and the warranty of title. The Provider does not warrant that the acquisition or exercise of any right possibly transferred with any part of the Service is not impeded or restricted by the right of a third party. These provisions do not affect the Provider's statutory warranty obligations for defects and of title towards the Consumer.

The User acknowledges that the availability and operation of the Service may depend on circumstances beyond the Provider's control, in particular the User's internet connection and device, the operation of electronic communications networks, power outages, and force majeure events. The Provider is not liable for any delay, interruption or temporary unavailability of the Service arising from such circumstances beyond the Provider's control, or from necessary or previously announced maintenance, updating or modification of the Service. For the operation of the Service the Provider also uses the services of third parties (such as an app store, a cloud provider, an artificial intelligence service provider and a weather data provider); liability for such contributors is governed by the provision below in this Section.

To the fullest extent permitted by applicable law, the Provider is not liable for any indirect or consequential damage arising from or in connection with the use of, or the inability to use, the Service, in particular lost profit, loss of business opportunities, loss of data or harm to reputation. The User uses the Service at his or her own risk and is responsible for ensuring that the devices and systems used by him or her are suitable for using the Service. The User is responsible for backing up his or her own Content. As against a Consumer, the limitation under this Section applies solely within the framework of the mandatory consumer protection legislation.

All content available on the Application, the web-application and the Service, in particular the design, layout, appearance, graphic elements and texts of the Application and the web-application, the materials of the knowledge base, the professional logic of the calculators, the brand name, the logos and other signs, as well as the software implementing the Application and the web-application, are the exclusive property of the Provider and/or its rightsholders and are protected by copyright.

Within the framework set out in these GTC, the User receives a limited, non-exclusive, non-transferable and non-assignable, revocable licence to use (an end-user licence) for the intended, own-purpose use of the Application and the web-application. The User acquires no rights in respect of the Service, the software or any content beyond the rights expressly granted in these GTC. The User may not remove, conceal or modify the intellectual property notices placed on the Service.

The User does not acquire any right to use the trademarks, service marks and logos. All rights not granted in these GTC are reserved by the Provider and its licensors.

During the use of the Application, the User may create and upload content (in particular journal entries, data relating to the lawn areas and photographs). The User reserves all rights in respect of the content uploaded by him or her; the Provider may use it solely for the purpose of providing the Service to the User.

In respect of the uploaded content, the User grants the Provider a non-exclusive, royalty-free right of use to the extent and for the purposes necessary for the provision and operation of the Service, including the storage, display, reproduction and technical processing of the content (such as the operation of the artificial intelligence-based functions). The User warrants that he or she is entitled to upload the content and that it does not infringe the right of any third party or any law. The Provider is entitled to remove content that breaches these GTC or is unlawful.

The processing of personal data provided by the User or generated during the use of the Service is governed by the Provider's privacy notice, which is available on the Application interface and on the Provider's website. During Registration, the User expressly declares that he or she has read the privacy notice.

Notices required under these GTC must be delivered as follows: in the case of the User, by sending the notice to the e-mail address linked to his or her account, or electronically, by displaying the notice within the Service; in the case of the Provider, by any means accepted in commercial practice, including registered mail with return receipt, e-mail, or any other usual means of communication, at the contact details indicated in Section 1 of these GTC, as updated from time to time.

If the e-mail address provided by the User is invalid, or the User is otherwise unable to receive the notice, the sending of the e-mail nevertheless qualifies as an effective notice.

The provisions of this Section apply solely if the User has downloaded the Application from the App Store operated by Apple Inc. ('Licensed Application'). These provisions supplement the other provisions of these GTC with respect to this copy of the Application and do not apply to the standalone use of the web version of the Application.

The User and the Provider acknowledge that, under these GTC, the legal relationship is established solely between the User and the Provider, and not with Apple Inc. ('Apple'). The Provider, and not Apple, is solely responsible for the Licensed Application and its content. These GTC may not impose any usage rules for the Licensed Application that conflict with the Apple Media Services Terms and Conditions in effect at the relevant time, which the User has had the opportunity to review.

The right of use for the Licensed Application is a non-transferable right that may be exercised on Apple-branded products (devices) owned or controlled by the User, within the framework of the usage rules set out in the Apple Media Services Terms and Conditions, with the proviso that the Licensed Application may also be used by other accounts associated with the purchaser through Family Sharing. The User acknowledges, however, that the Subscription may not be used through Family Sharing; Family Sharing applies solely to the download of the Application.

The Provider is solely responsible for the maintenance and support of the Licensed Application. The User and the Provider acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Licensed Application.

Except where warranty is excluded to the extent permitted by law, the Provider is solely responsible for any warranty relating to the Licensed Application. If the Licensed Application fails to conform to the applicable warranty, the User may notify Apple, and Apple will refund the purchase price of the Licensed Application to the User; to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Licensed Application.

The User and the Provider acknowledge that the Provider, and not Apple, is solely responsible for addressing any claim relating to the Licensed Application.

In the event of a third-party claim that the Licensed Application or the User's possession and use thereof infringes the intellectual property rights of a third party, the Provider, and not Apple, is solely responsible for the investigation, defense, settlement and discharge of such claim.

The User declares and warrants that he or she is not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a 'terrorist-supporting' country, and that he or she is not on any U.S. Government list of prohibited or restricted parties.

When using the Licensed Application, the User is obliged to comply with the terms of the agreements concluded with third parties that are necessary for the use of the Application (in particular the contract concluded with his or her internet service provider).

The User and the Provider acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of the provisions of these GTC relating to the Licensed Application, and that, upon the User's acceptance of these GTC, Apple will have the right (and will be deemed to have accepted the right) to enforce these GTC against the User as a third-party beneficiary.

Questions, complaints or claims relating to the Licensed Application may be addressed to the Provider at the contact details set out in Section 1 of these GTC.

If the User downloads the Application from the Google Play store operated by Google LLC, the relevant terms of Google Play also apply to the download and use. In the event of a discrepancy between these GTC and the Google Play terms - solely in the relationship between the User and the given App Store - the terms of the App Store prevail. Google is not a party to the contract; the contract is concluded between the User and the Provider. The User is obliged to comply with the Google Play terms in effect at the relevant time and may not use the Application in a manner contrary to those terms.

The User may communicate his or her complaint regarding the Provider's conduct, activity or omission directly related to the Service in writing, at the electronic mail address of the Provider indicated in Section 1. The Provider answers the written complaint as soon as possible after its receipt, but at the latest within 30 (i.e. thirty) days, in an electronic letter sent to the e-mail address provided by the User, with reasons.

If the Consumer's complaint is rejected, the Provider informs the Consumer in writing of the authority or conciliation board whose procedure he or she may initiate with the complaint, providing the seat, telephone and internet contact details and mailing address of the competent authority and of the conciliation board according to the Consumer's domicile, place of residence or seat. The information also covers whether the Provider has made a general declaration of submission pursuant to Section 36/C(1) of Act CLV of 1997 on consumer protection.

In the event of a consumer dispute, the Consumer may turn to the conciliation board competent according to his or her domicile or place of residence. The list and contact details of the conciliation boards are available in Annex 2 to these GTC, and at the link https://mkik.hu/a-bekelteto-testuletek-teruleti-honlapjai.

The Consumer may submit a consumer protection complaint to the territorially competent metropolitan and county government offices.

The Provider reserves the right at any time - without prior notice and without any obligation to pay compensation - to modify or discontinue any content or function of the Service, or to restrict the use of any part of the Service, with the proviso that this does not affect the Services already subscribed to and purchased by Users.

These GTC may be amended from time to time. In the event of a change, the Provider notifies the registered User by a message sent to the e-mail address provided by him or her and/or by prominently publishing a notice of the change on the Application interface. Amendments take effect upon acceptance at the User's next login. For new Users the changes apply immediately. If the User does not agree with the amendment, he or she is entitled to terminate his or her account.

These GTC - together with the privacy notice - constitute the entire agreement between the User and the Provider regarding the use of the Service. The Provider's failure to enforce any right or provision does not constitute a waiver of that right or provision. The term 'including' means 'including without limitation'; the use of the auxiliary 'may' means that the Provider is entitled but not obliged to take the given action.

If any provision of the GTC proves to be invalid or unenforceable for any reason, this does not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be deemed to be amended so as to be enforceable and effective to the greatest possible extent under the law in force, in line with the purpose of the original provision.

The Provider has not subjected itself to any code of conduct. The Provider publishes these GTC on the Application interface and on its website.

These GTC and the legal relationship between the User and the Provider are governed by the law of Hungary. In the event of a contrary provision of an act, a binding legal act of the European Union or an international treaty ratified by Hungary, and where the User qualifies as a Consumer, this choice of law may not deprive the Consumer of the protection afforded by the mandatory provisions of the State of his or her habitual residence.

In any dispute between the User and the Provider - within the framework of the mandatory provisions to the contrary - the Hungarian courts have jurisdiction. Where the User qualifies as a Consumer, this provision does not affect the Consumer's right to enforce his or her claim before the court of his or her domicile, or the rule that proceedings may be brought against him or her only before the courts of the Member State of his or her domicile or place of residence.

These GTC enter into force on 26 June 2026, and remain in force until revoked or until the next amendment.

(to be completed and returned only in the event of an intention to withdraw from / terminate the contract)

Addressee: Quivra Labs Kft. (registered seat: 1063 Budapest, Szinyei Merse Pál utca 21. 1st floor door 5; email: office@quivralabs.com)

I/we, the undersigned, declare that I/we exercise my/our right of withdrawal/termination in respect of the following contract for the provision of a service:

The current list and contact details of the territorial conciliation boards are available at the following link: https://mkik.hu/a-bekelteto-testuletek-teruleti-honlapjai

Below are the contact details of the territorial conciliation boards (19 county boards and the Budapest Conciliation Board). The data indicated is for information purposes and may change from time to time; the current contact details are available at the link above.